MEET CATEKCNC

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    Hi! How can we help you?

    How long is the warranty period for the machine? How should I repair it after the warranty period has expired?

    1. We provide a three-year free warranty for all machines. During the warranty period, if the machine parts are damaged, we will provide you with new parts for free. You can replace the damaged parts after receiving them.

    2. The machine has free lifetime maintenance and free software updates.

    3. After the warranty period, if the machine is damaged, we will provide you with parts at cost price and provide you with free technical support.

    4. At the same time, we provide you with free technical support, machine installation, drawing programming, machine operation, machine maintenance, and provide lifelong machine after-sales solutions.

    How can I ensure that I receive a quality machine?

    Catekcnc has strict production process control:

    1. Raw material control: All raw materials are strictly inspected according to product name and specifications, good products are marked and put into storage, and defective products are returned for processing.

    2. Process inspection: According to the "catekcnc operation instructions", the key control dimensions and mechanical properties are verified, and the "Quality Abnormal Contact Form" is issued for unqualified items, and the problem points are improved and verified.

    3. Precision inspection: The precision inspection is strictly carried out in accordance with technical requirements before the machine is shipped. And the processing test machine is carried out to ensure that there are no problems with the machine.

    4. Standard parts procurement: Hiwin guide rails/sliders, TBI ball screws, Schneider/Delixi electric devices, etc. All standard accessories are internationally renowned brands, which effectively guarantee the stability, accuracy and efficiency of the equipment.

    5. The birth of each machine has been carefully designed, rigorously assembled and accurately debugged to ensure the accuracy and stability of each equipment. After the equipment is debugged, it will be professionally inspected, and after the acceptance is qualified, the customer will be notified for acceptance, strictly ensuring that each equipment meets the customer's requirements.

    6. After the machine is produced, if you are worried about the quality of the machine, you can contact the inspection agency to inspect the machine and notify us to ship it after ensuring that the machine is correct.

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